Questions? Call us at: (415)971-1776 or email: sandinfo @ safesand.com.

Return Policy

100% Satisfaction Guaranteed

We stand behind the high quality and safety tested sand we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days of purchase. 

Safe Sand Company's guarantee does not cover ordinary contamination by dirt, spills, etc.  Check out our Frequently Asked Questions section at SafeSand.com for helpful tips on cleaning sandboxes and maintaining your sandbox sand for many years to come.

If your Safe Sand purchase does not meet your expectations for the best playsand for your school or family, you can return within thirty days to:  424A Treat Avenue, San Francisco, CA 94110.  

Returning Items

You can return your purchases to Safe Sand Company by mail or at our warehouse at 424A Treat Avenue, San Francisco, CA 94110.

  • Include required proof of purchase: store receipt, eReceipt, gift receipt, shipping invoice or member purchase history
  • Name, address, phone, and email, are required to process your mailed in return.
  • No proof of purchase? We can help locate proof of purchase based on your delivery address or or other information. Include a note with the following information:
    • Name
    • Number
    • Address
    • Phone number
    • Email address
    • Date of purchase
    • Location of delivery
    • Purchase Price
    • Reason for the return

Returning a gift?


  • Include proof of purchase or information required above.
  • Original purchaser will be refunded when gift recipient refund is not clearly requested and complete gift recipient information not included:
    • Name of gift recipient to be refunded
    • Gift recipient address
    • Gift recipient phone number
    • Gift recipient email address
  • All gifts refunded to gift recipient will be issued a check to the address and recipient name provided.

Mail your return

Ship your package with a carrier that can provide tracking and insurance to:

424A Treat Avenue, San Francisco, CA 94110. 424A l (415) 552-6697

  • If we have any questions we will contact the purchaser or gift recipient listed by phone or email.
  • Safe Sand Company is not responsible for packages lost or damaged in transit.
  • If merchandise is returned that does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined.

Refunds


  • Want to order replacement sand? You can order your replacement sand online at SafeSand.com or by calling 1-415-971-1776.
    • You will be charged the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
    • You will be responsible for shipping costs to return the sand.
  • All retail purchases will be refunded in the form of a check, mailed to the name and address provided (name and address when no receipt provided).
  • All online and phone orders will be refunded to the original payment type  or by mailed paper check.
  • All gifts refunded to gift recipient will be issued a check to the address and recipient name provided.

Include your replacement order number with your return and we will refund all standard shipping charges paid on your replacement order.  Sorry, we do not refund expedited shipping charges or shipping charges for orders over 500 pounds unless the sand returned is determined to be defective after inspection.